Terms and Conditions
Terms and Conditions – Sharon Marsden Coaching
Trading as: Sharon Marsden Coaching
Last updated: 18/06/2026
1. Introduction and Your Agreement
1.1 These Terms and Conditions (“Terms”) govern the career coaching, personal branding, interview coaching and related career support services provided by Sharon Marsden, trading as Sharon Marsden Coaching (“I”, “me”, “my”), to you, the client (“you”, “your”).
1.2 By purchasing, booking or using any of my services, you agree to be bound by these Terms. Please read them carefully before making a booking or payment.
1.3 These Terms apply to all services provided by me, whether purchased through my website, by email, through a payment link, by invoice, or through any other agreed method.
2. About My Services
2.1 I provide professional career coaching and personal branding services, including but not limited to:
a. Career transition coaching
b. Personal branding support
c. Interview coaching and preparation
d. LinkedIn positioning and profile guidance
e. Job search strategy
f. Redundancy and career change support
g. First 90-day planning and onboarding support
h. Bespoke career development packages
2.2 Full details of each service, package or programme will be provided on my website, in writing, or in a bespoke proposal before you purchase.
2.3 My services are designed to provide guidance, structure, insight and support. They do not guarantee a specific outcome, such as securing a job, promotion, salary increase, interview invitation or career move.
2.4 I will provide all services with reasonable care and skill.
2.5 I reserve the right to decline to provide services where I believe the service is not suitable, there is a conflict of interest, the request falls outside my area of expertise, or the coaching relationship would not be appropriate or productive.
2.6 A contract between us is formed only when I have accepted your booking or order and payment has been received, unless otherwise agreed in writing.
3. Client Responsibilities
3.1 You agree to:
a. Provide accurate, complete and truthful information throughout the coaching process.
b. Take responsibility for your own career decisions, applications, interviews and actions.
c. Actively participate in coaching sessions and complete any agreed preparation or follow-up actions.
d. Check any materials, documents, positioning statements or profile content produced or reviewed as part of the service to ensure they are accurate and representative of your experience.
e. Ensure that any information used in CVs, LinkedIn profiles, applications, interview answers or other career materials is truthful and not misleading.
f. Attend sessions on time and ensure you have a suitable environment, internet connection and technology for online sessions.
g. Communicate respectfully and professionally during all interactions.
h. Notify me promptly if you need to cancel, reschedule or raise a concern about the service.
3.2 You understand that career coaching is a collaborative process and that your results will depend on a range of factors, including your participation, experience, effort, market conditions, employer decisions and external circumstances beyond my control.
3.3 Any requests for work or support outside the agreed scope of your purchased service may be subject to additional fees. I will advise you of any additional costs and seek your agreement before proceeding.
4. Fees and Payment
4.1 Fees for my services will be provided by email, included in a written proposal, or set out in an invoice.
4.2 Unless otherwise stated, all fees are payable in GBP British Pounds Sterling.
4.3 I reserve the right to change my prices at any time. Any price change will not affect services that have already been paid for and confirmed.
4.4 Unless otherwise agreed in writing, payment is required in full in advance of the service commencing.
4.5 If a provisional session or package booking is made, the booking is not confirmed until payment has been received. If payment is not received within the timeframe stated at the point of booking, the session or package may be released and made available to another client.
4.6 Payment may be accepted by Stripe payment link or any other payment method agreed in writing.
4.7 You are responsible for ensuring that payment details are correct and that payment is made by the agreed deadline.
5. Cancellations, Rescheduling and Refunds
5.1 Statutory right to cancel
5.1.1 If you are a consumer purchasing services online, by email, by phone or at a distance, you may have a legal right to cancel within 14 days of entering into the contract with me.
5.1.2 To exercise your right to cancel, you must inform me by a clear written statement, such as an email to contact@sharonmarsdencoaching.com, within the 14-day cancellation period.
5.1.3 If you request that I begin providing services during the 14-day cancellation period, you acknowledge that you may be required to pay for any services already provided up to the point of cancellation.
5.1.4 If the service has been fully performed at your request within the 14-day cancellation period, you may lose your right to cancel once the service has been completed.
5.2 Cancellation of scheduled sessions by you
5.2.1 If you need to cancel a scheduled coaching session, you must provide at least 24 hours’ notice.
5.2.2 If you cancel with more than 24 hours’ notice, I will offer either a rescheduled session or a refund for that session, depending on the nature of the service purchased.
5.2.3 If you cancel with less than 24 hours’ notice, or fail to attend a session, no refund will usually be provided for that session.
5.3 Rescheduling of sessions by you
5.3.1 If you need to reschedule a session, you must provide at least 24 hours’ notice.
5.3.2 Rescheduling with less than 24 hours’ notice is at my discretion and may be treated as a late cancellation.
5.3.3 Where repeated rescheduling occurs, I reserve the right to set a reasonable deadline for completion of the service.
5.4 Packages and programmes
5.4.1 Where you purchase a package or programme, it is sold as a complete service unless otherwise stated.
5.4.2 Once the package has commenced, or once the 14-day cancellation period has expired, partial refunds will not usually be available for unused elements unless required by law or agreed by me in writing.
5.4.3 If you are unable to continue with a package due to exceptional circumstances, please contact me in writing. I may, at my discretion, offer a rescheduled timeframe, service credit, partial refund or alternative arrangement.
5.5 Dissatisfaction with the service
5.5.1 If you are dissatisfied with any part of the service, you must notify me in writing as soon as possible, ideally within 14 days of the issue arising.
5.5.2 I will work with you in good faith to understand the concern and, where appropriate, seek to resolve it. This may include clarification, reasonable amendments, an additional discussion, service credit, or a partial or full refund at my discretion.
5.6 Cancellation by me
5.6.1 I may need to cancel or reschedule a session due to illness, emergency, technical failure or circumstances beyond my reasonable control.
5.6.2 If I cancel a session, I will offer you a rescheduled session or, where appropriate, a refund for the cancelled session.
6. Confidentiality
6.1 I will treat all personal, career, employment and sensitive information you share with me as confidential.
6.2 I will not disclose your confidential information to any third party without your consent, except where required by law, where there is a serious risk of harm, where disclosure is necessary to prevent serious crime, or where I need to seek professional advice from advisers who are also bound by confidentiality.
6.3 Confidentiality will continue after our work together has ended.
6.4 You agree not to share, reproduce or publish confidential materials, methods, resources or advice provided by me except for your own personal career development and job search purposes.
7. Data Protection and Privacy
7.1 I collect and process personal data in accordance with applicable UK data protection legislation.
7.2 Please refer to my separate Privacy Policy for details of how I collect, use, store and protect your personal data.
7.3 By agreeing to these Terms, you acknowledge that you have read and understood my Privacy Policy.
7.4 If you join my mailing list, download free resources or submit an enquiry form, your personal data will be handled in accordance with my Privacy Policy. You can unsubscribe from marketing emails at any time.
8. Limitation of Liability
8.1 My services are designed to support your career development, confidence, positioning, interview preparation and career decision-making. However, I do not guarantee any specific outcome.
8.2 I do not guarantee that you will secure interviews, job offers, promotions, salary increases, redundancy outcomes, career changes or any particular result from using my services.
8.3 You remain responsible for your own decisions, applications, interviews, negotiations, career choices and use of any materials or guidance provided.
8.4 Subject to clause 8.6, my total liability to you for any loss or damage arising from or in connection with the services shall be limited to the total fees paid by you for the specific service giving rise to the claim.
8.5 Subject to clause 8.6, I will not be liable for any indirect, consequential or special losses, including but not limited to loss of earnings, loss of opportunity, loss of profit, loss of employment, loss of promotion, reputational damage or disappointment arising from an unsuccessful application, interview or career outcome.
8.6 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
9. Intellectual Property
9.1 All intellectual property rights in my coaching frameworks, models, worksheets, guides, templates, exercises, resources, written materials and methodologies remain my property unless otherwise agreed in writing.
9.2 You are granted a limited, personal, non-transferable licence to use any materials provided by me for your own personal career development and job search purposes only.
9.3 You must not copy, reproduce, distribute, publish, share, sell, licence or commercially exploit my materials without my prior written consent.
9.4 Any personalised career materials created specifically for you, once paid for, may be used by you for your own personal career development and job search activities.
9.5 I may use anonymised examples, testimonials or case studies for training, marketing or educational purposes only where this is lawful and appropriate. I will not identify you without your consent.
10. Use of Technology and AI
10.1 I may use appropriate technology tools to support service delivery, administration, research, document preparation, scheduling, payment processing or communication.
10.2 Where AI tools are used to support drafting, structuring, research or idea development, I will apply professional judgement, review and refinement. AI-generated content should not be treated as a substitute for personalised career judgement or your own final review.
10.3 You are responsible for checking that any final materials, statements, examples or application content accurately reflect your own experience, achievements and intentions.
11. Termination of Services
11.1 You may terminate your engagement with me at any time by written notice. Refunds will be governed by clause 5.
11.2 I reserve the right to terminate services immediately by written notice if:
a. You behave in a way that is abusive, threatening, discriminatory, harassing or inappropriate.
b. You fail to provide information or cooperation reasonably required for the service.
c. A conflict of interest arises.
d. I believe the coaching relationship is no longer appropriate, ethical, safe or productive.
e. You ask me to assist with information or materials that are false, misleading, discriminatory, unlawful or unethical.
11.3 On termination, your access to any remaining services will cease unless otherwise agreed. Clauses relating to confidentiality, data protection, liability, intellectual property and payment will continue to apply where relevant.
12. Complaints and Dispute Resolution
12.1 I aim to provide a professional and supportive service. If you have a concern, please contact me in writing at contact@sharonmarsdencoaching.com so that I can try to resolve the matter directly.
12.2 If a dispute cannot be resolved through direct discussion, both parties agree to consider mediation before taking formal legal action, where appropriate.
13. Governing Law and Jurisdiction
13.1 These Terms are governed by the laws of England and Wales.
13.2 The courts of England and Wales shall have jurisdiction over any dispute arising from or in connection with these Terms, subject to any mandatory consumer rights that may apply.
14. Amendments to These Terms
14.1 I may update these Terms from time to time by posting the updated version on my website.
14.2 The date of the latest update will be shown at the top of this page.
14.3 The Terms in place at the time you purchase or book a service will usually apply to that service unless a change is required by law or agreed between us.
15. Entire Agreement
15.1 These Terms, together with my Privacy Policy and any written service description, proposal, invoice or booking confirmation, form the entire agreement between us.
15.2 If there is any inconsistency between these Terms and a bespoke written agreement or proposal, the bespoke written agreement or proposal will take priority for that specific service.
16. Severability
16.1 If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.
17. Waiver
17.1 If I do not immediately enforce any right under these Terms, this does not mean that I have waived that right or cannot enforce it later.
18. Notices and Contact Details
18.1 Notices to you will be sent to the email address you provide when booking or purchasing a service.
18.2 Notices to me should be sent by email to:
contact@sharonmarsdencoaching.com
19. Third-Party Rights
19.1 A person who is not a party to these Terms has no right to enforce any term of these Terms.